Frequently Asked Questions
Everything you need to know about your Santayana experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking between 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please visit our Returns Portal to start a request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our contemporary fits may vary by collection.
What payment methods are accepted?
Santayana accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are sourced responsibly and produced under fair labor conditions.